Parfait. Avec tes réponses, je peux te faire une politique d’expédition propre, cohérente avec GymSilk et mieux protégée.

J’ai gardé :

• free shipping dès £49 ;
• pour l’instant, pas de délai international détaillé tant que les autres marchés ne sont pas ouverts ;
• une règle générale pour les colis marqués livrés mais non reçus ;
• les deux options en cas d’adresse incorrecte : réexpédition payante ou remboursement hors frais ;
• les éventuels frais de douane à la charge du client ;
• la règle légale UK des 30 jours maximum sauf délai convenu différent, et le fait que le risque reste chez le vendeur jusqu’à remise physique au client. Législation du Royaume-Uni

Tu peux copier ceci :

Shipping Policy — GymSilk

Last updated: 5 October 2026

This Shipping Policy explains how orders placed on gymsilk.com are processed and delivered.

GymSilk is operated by Studio Evo Ltd.

1. Order Processing

Orders are normally processed within 24–48 business hours after purchase.

Business hours are Monday to Friday, excluding UK bank holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing times may occasionally be longer during:

• promotional periods;
• sales events;
• Black Friday;
• Christmas and other peak periods;
• unusually high order volumes;
• supplier or fulfilment delays;
• circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

2. UK Delivery Times

For orders delivered within the United Kingdom, standard delivery is generally estimated at:

5–7 business days after dispatch.

This delivery time is an estimate rather than a guaranteed delivery date.

Actual delivery times may be affected by:

• courier delays;
• adverse weather;
• public holidays;
• industrial action;
• unusually high parcel volumes;
• incorrect or incomplete delivery information;
• other circumstances outside our reasonable control.

Where a specific delivery estimate is shown at checkout or in your order confirmation, that estimate should be used as the most relevant indication for your order.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout before payment.

Free UK Standard Shipping

We currently offer free standard shipping on eligible orders of £49 or more.

The qualifying order value is calculated after applicable discounts and before any additional charges that may apply.

Where an alternative or premium shipping service is offered, additional charges may apply.

4. Order Tracking

Where tracking is available, you will receive a dispatch confirmation email containing your tracking number or tracking link.

Please allow up to 24 hours after dispatch for tracking information to begin updating.

Tracking updates are provided by the relevant courier and may occasionally be delayed or incomplete.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing checkout.

If you notice an error after ordering, contact us as soon as possible at:

hello@gymsilk.com

We will do our best to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or has been handed to the courier.

6. Orders Returned Due to an Incorrect Address

If a parcel is returned to us because the delivery address provided by the customer was incorrect, incomplete or undeliverable, we will contact you once the return has been confirmed.

Depending on the circumstances, we may offer either:

• re-delivery, with the customer responsible for any reasonable additional shipping cost; or
• a refund for the returned goods, less any non-refundable original shipping cost where legally permitted.

We will discuss the available options with you before taking further action.

This does not affect your statutory rights where the delivery problem was caused by GymSilk or by a courier acting on our behalf.

7. Delays in Transit

Delivery dates are estimates unless we have expressly agreed a specific delivery date with you.

If your parcel is delayed, please contact us and we will assist with tracking and, where appropriate, contact the courier.

Under UK consumer law, where no different delivery period has been agreed, goods should generally be delivered without undue delay and within 30 days of the contract being entered into. Législation du Royaume-Uni

If an order is not delivered within the agreed or legally applicable period, your statutory remedies may include requesting delivery within an appropriate additional period or, in certain circumstances, cancelling the order and receiving a refund. Législation du Royaume-Uni

8. Parcels Marked as Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• around your property and any designated safe place;
• with household members;
• with neighbours;
• with building reception or concierge services where applicable;
• any delivery photograph or location information provided by the courier.

If you still cannot locate the parcel, contact us promptly at hello@gymsilk.com with your order number.

We may open an investigation with the courier and ask you for reasonable information to assist with that investigation.

A courier scan showing “delivered” does not automatically remove your consumer rights.

Where applicable under UK law, goods generally remain at the trader’s risk until they come into the physical possession of the customer, or a person identified by the customer to receive them. Législation du Royaume-Uni

We may need to complete reasonable verification with the carrier before determining the appropriate resolution, but we will not require you to wait indefinitely for a courier investigation.

Depending on the circumstances and applicable law, the resolution may include:

• replacement;
• redelivery;
• refund;
• another appropriate solution agreed with you.

Fraudulent claims may be refused where supported by reasonable evidence, without affecting legitimate consumer rights.

9. Lost Parcels

If a parcel appears to be lost in transit, contact us at hello@gymsilk.com.

We will review the tracking information and, where necessary, contact the courier or fulfilment provider.

Where a parcel is confirmed lost or where it has not been delivered within the applicable delivery period, we will provide an appropriate resolution in accordance with your consumer rights.

This may include a replacement or refund depending on the circumstances.

You will not be required to resolve a courier claim directly with the carrier where the courier was arranged by GymSilk.

10. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible at:

hello@gymsilk.com

Please include:

• your order number;
• clear photographs of the damaged item;
• photographs of the parcel or packaging where relevant.

Keeping the packaging until we have reviewed your claim may help us investigate the issue with the courier.

Faulty, damaged or incorrect items are also covered by our Returns & Refunds Policy and your statutory consumer rights.

11. International Shipping

GymSilk may make international delivery available to selected destinations.

Available destinations, delivery methods and charges will be shown at checkout.

We do not currently publish a single standard international delivery time because delivery times vary significantly by destination, customs processing and courier service.

Where international shipping is available, the delivery estimate shown at checkout should be treated as the relevant estimate for your order.

12. Customs, Import Duties and Taxes

International orders may be subject to:

• import duties;
• customs charges;
• local taxes;
• handling or clearance fees.

Unless stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

GymSilk does not control charges imposed by customs authorities and cannot guarantee the amount that may be payable.

Customers are responsible for checking any applicable import requirements in their destination country.

Customs processing may also cause delivery delays outside our reasonable control.

13. Refused or Unclaimed Deliveries

If an order is refused, not collected or otherwise returned to us by the courier, we will assess the circumstances once the parcel has been returned or its status has been confirmed.

Depending on the reason for return, we may offer:

• re-delivery;
• refund of the returned goods;
• another appropriate resolution.

Additional shipping costs may be charged where the failed delivery was caused by circumstances attributable to the customer, where legally permitted.

14. Risk of Loss or Damage

Where GymSilk arranges the delivery, responsibility for loss or damage generally remains with us until the goods are physically received by you or by another person you have identified to receive them.

This is subject to the applicable exceptions under UK consumer law, including where you independently appoint a carrier not offered by us. Législation du Royaume-Uni

15. Circumstances Outside Our Control

We are not responsible for delays caused solely by events outside our reasonable control, such as:

• severe weather;
• natural disasters;
• strikes or industrial action;
• transport network disruption;
• customs delays;
• government restrictions;
• major courier disruptions;
• other force majeure events.

However, nothing in this policy removes or limits any mandatory consumer rights regarding delivery, refunds or the trader’s responsibility for goods.

16. Your Statutory Rights

Nothing in this Shipping Policy limits or excludes your statutory rights under applicable UK consumer law.

Unless a different delivery time has been agreed, UK rules generally require goods to be delivered without undue delay and within 30 days. Législation du Royaume-Uni

Your rights may differ or be supplemented by mandatory consumer laws applicable in the country where you live.

17. Contact Us

For questions about shipping, tracking or a delivery issue, please contact:

GymSilk
Operated by Studio Evo Ltd
Company number: 16922985

Email: hello@gymsilk.com

Registered office:
71–75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Please note that our registered office is not a returns address.

For returns, please contact us first so that we can provide the appropriate instructions.