Coordonnées
Contact Us — GymSilk
We’re here to help.
Whether you have a question about an order, sizing, returns, delivery or one of our products, you can contact the GymSilk customer service team using the details below.
Customer Service
Email: hello@gymsilk.com
We aim to respond to customer enquiries within 24–48 business hours, Monday to Friday, excluding UK bank holidays.
During busy periods, response times may occasionally be longer.
For faster assistance, please include your order number where applicable.
What We Can Help With
You can contact us about:
- order status and tracking;
- delivery issues;
- returns, exchanges and refunds;
- sizing and fit questions;
- product information;
- damaged, faulty or incorrect items;
- account or website issues;
- general customer service enquiries;
- partnership or business enquiries.
Order Enquiries
If your message relates to an existing order, please include:
- your order number;
- the name used when placing the order;
- the email address associated with the order;
- a short description of your request.
If you are contacting us about a damaged, faulty or incorrect item, please also include clear photographs where possible.
Returns
Please do not send products to our registered office.
To start a return or exchange, contact us first at:
We will provide the appropriate return instructions and, where applicable, the correct return address.
For full details, please refer to our Returns & Refunds Policy.
Delivery Problems
If your parcel is delayed, appears lost or is marked as delivered but cannot be located, contact us at:
Please include your order number so we can review the tracking information and, where necessary, investigate with the courier.
For more information, please refer to our Shipping Policy.
Company Information
GymSilk is operated by:
Studio Evo Ltd
Company number: 16922985
Registered in England and Wales
Registered office:
71–75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Please note that our registered office is provided for legal correspondence only.
It is:
- not a customer service location;
- not a shop or showroom;
- not open for in-person visits;
- not a returns address.
Business and Partnership Enquiries
For partnership, collaboration, wholesale or other business enquiries, please contact:
Please include a short description of your proposal so that your enquiry can be directed appropriately.
Contact Details
GymSilk
Operated by Studio Evo Ltd
Email: hello@gymsilk.com
Website: gymsilk.com
