Returns & Refunds Policy — GymSilk

Last updated: 10/09/2026

We want you to love your GymSilk order. If something isn't right, here's how returns, exchanges and refunds work.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason.

• The 14-day period starts the day after you (or someone you nominate) receives the goods.
• If your order contains multiple items delivered separately, the 14 days start from the day you receive the last item.
• To cancel, simply notify us within this period by email at hello@gymsilk.com, stating your order number and intention to cancel.
• Once you've notified us, you then have a further 14 days to send the goods back to us.

Return shipping costs: For change-of-mind returns under this right, return postage is the customer's responsibility, unless the item is faulty, damaged, or not as described (see Section 2).

Condition of goods: Items must be unworn, unwashed, with tags attached and in their original packaging. You may try items on as you would in a physical shop, but excessive wear may result in a reduced refund to reflect any loss in value.

Exemptions: For hygiene reasons, certain items (e.g. underwear or items sold with a hygiene seal that has been broken) may be excluded from the right to cancel, unless faulty. This will be clearly indicated on the product page.

2. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered:

• Contact us within a reasonable time at hello@gymsilk.com with your order number and a photo of the issue.
• Return postage is free — we will provide a prepaid return label or reimburse your return shipping cost.
• You're entitled to a free exchange or a full refund, in line with your rights under the Consumer Rights Act 2015.
• Refunds for faulty goods will be issued to your original payment method within 14 days of us receiving the returned item.

3. Size Exchanges

Ordered the wrong size? We're happy to help:

• Contact us within 14 days of receiving your order to request a size exchange.
• The item must be unworn, unwashed, with tags attached.
• We recommend checking our size guide before ordering. Where the wrong size was genuinely a customer error, standard return postage terms (Section 1) apply; exchanges are otherwise processed free of charge subject to stock availability.
• If your requested size is out of stock, we'll offer a refund or store credit instead.

4. Refunds on Valid Requests

If your refund request is approved (whether under the 14-day cooling-off right, for a faulty item, or another valid reason):

• Refunds are issued to your original payment method.
• We aim to process refunds within 14 days of receiving the returned item (or, if earlier, proof that you've sent it back).
• You'll receive an email confirmation once your refund has been processed.
• Original delivery charges are refunded in full for cancellations under Section 1, except where you chose a premium delivery option above our standard rate (in which case we refund the standard rate).

5. How to Start a Return

1. Email hello@gymsilk.com with your order number and reason for return.
2. We'll confirm next steps and, if applicable, provide a prepaid return label.
3. Pack the item securely, ideally in its original packaging.
   “Do not send your return before contacting us. We will provide the appropriate return instructions and return address.”
   

6. Your Statutory Rights

This policy is in addition to, and does not affect, your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy limits these rights.

7. Contact Us

Questions about a return or refund? Reach us at hello@gymsilk.com.